Service Management Coordinator
Shape service management excellence across a multi-vendor environment, guiding teams, resolving complex challenges and driving consistent, high-quality delivery in Brussels.
Nous répondons généralement sous 3 jours
Challenge |
The Service Management Coordinator is responsible for defining, maintaining, and continuously improving Service Management practices.
Acting as a subject matter expert, the role provides guidance, coaching, and support to Service Managers, ensuring alignment with established frameworks, standards, and best practices.
The Service Management Coordinator serves as an escalation point for complex service management topics and contributes to audit-related activities, governance, and compliance initiatives.
In close collaboration with internal stakeholders and external partners, the role drives the evolution of Service Management capabilities to support the organization's transition towards a multi-vendor and service-oriented operating model.
Through leadership, expertise, and continuous improvement initiatives, the Service Management Coordinator helps ensure consistent, efficient, and high-quality service delivery across the organization.
Casting |
• ITIL V4 certification
• Minimum 15 years IT experience, including minimum 10 years in strategic/tactical Service Management
• Demonstrated experience acting as escalation point for complex service management issues
• Minimum 10 years’ experience in public or semi-public sector
• Communicate fluently in FR/NL/EN with demonstrated ability to work in a 3-language environment (minimum B2)
• Willing to work on-site at least 2 days per week in Brussels
- Practice
- ITSM
- Localisations
- Bruxelles
- Statut à distance
- Hybride
- Niveau d'emploi
- Professionnels
À propos de Mielabelo
Mielabelo est un cabinet de conseil unique qui jette un pont solide entre la vision stratégique et la réalité du terrain. Notre force d'action rapide et pragmatique injecte une expertise ciblée là où elle produit son impact maximal.
Nous prônons une philosophie humaine et sur-mesure, portée par des consultants à l'écoute de votre culture d'entreprise. Nous allions des méthodes rigoureuses à une agilité moderne, indispensables pour naviguer dans un monde en constante évolution.
Notre engagement total se centre sur des résultats partagés, car la réussite technique ne vaut rien sans une confiance mutuelle durable.